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(708) 273-3111

Already a customer?

(708) 273-3111

[email protected]

Support is staffed 24x7 for anything service affecting.

Self service

Two portals, everything you manage day to day

CloudX Portal

Manage users, call routing, voicemail and call reporting for the CloudX hosted voice platform.

Bill Center

View invoices, manage payment methods and download statements.

Reporting an issue

Have this ready before you call

  1. Account name
  2. Site address
  3. The circuit or extension affected
  4. When the issue started
  5. Whether it is a total loss or degraded

Service affecting issues should be phoned in rather than emailed, so the desk can start working the ticket immediately.

Training

Training videos for your team

Resources

Customer documents

Security

Toll fraud and account security

  • Watch for unusual call volume outside business hours, a common sign of toll fraud.
  • Change voicemail PINs from the default and keep them unique per mailbox.
  • Report suspected fraud immediately to the support desk at (708) 273-3111.

Planned maintenance

How maintenance notices reach you

Scheduled maintenance notices are sent by email to the account technical contact on file. Contact the support desk to update that contact so notices reach the right person.