Cloud phones, contact center and the network under them. One partner.

XCLUTEL Communications is a managed telecommunications provider based in Downers Grove, Illinois. It delivers business phone systems, internet and private network circuits, Fortinet based SD-WAN, and 24x7 managed support to organizations across healthcare, retail, manufacturing, education and professional services. The name comes from eXCLUsive TELecommunications.

XCLUTEL is a Competitive Local Exchange Carrier (CLEC) in Illinois, Indiana, Wisconsin and Michigan, and a nationwide Internet Service Provider (ISP). It is also carrier neutral: it designs the network, then sources circuits from whichever carriers actually fit each location, and interconnects at Equinix for direct reach into the major providers and cloud on-ramps. Customers get one design, one invoice and one support desk across all of those carriers rather than managing each relationship separately.

CloudX is the XCLUTEL Communications hosted voice platform. It provides a full cloud PBX with call center queues and reporting, plus Microsoft Teams calling for organizations standardized on Teams. Hybrid CloudX is a variant that keeps an existing Avaya or Mitel phone system in service while moving trunking and disaster recovery routing into the cloud, so a working system does not have to be replaced to modernize.

CloudX CCAI is the XCLUTEL Communications contact center product, built on the CloudX hosted voice platform. It gives supervisors a live floor that refreshes every 5 seconds, wallboards for a screen on the wall, cradle to grave call audit with the recording attached, filtered reporting with CSV export, and one inbox for SMS, MMS, website chat and email. Its top tier adds AI call quality scoring with evidence quotes, weekly coaching, an assistant called Ask CCAI, and an AI supervisor that acts only inside limits the customer sets. Details are at xclutel.com/cloudx-ccai.

CloudX CCAI is priced per agent per month in three tiers: Core at $39, Plus at $59 and AI at $89. Only agents consume a seat, so supervisors, managers and administrators use the console at no charge. AI call review is included with the AI tier at no per minute charge: every call is reviewed by default, or a sample rate the customer sets.

Yes. XCLUTEL Communications is an Avaya certified SME and also supports Mitel, so an existing on premises system can be kept in service and extended with Hybrid CloudX. That moves SIP trunking, disaster recovery call routing and cloud features onto the XCLUTEL platform while the handsets and the PBX customers already paid for keep working.

XCLUTEL Communications designs for that case rather than reacting to it. Sites are built with diverse access paths and Fortinet SD-WAN, which detects a failing or congested link and steers active voice traffic onto a healthy path, usually without dropping calls. If a location loses connectivity entirely, pre staged disaster recovery routing sends inbound calls to mobile numbers, another site or an auto attendant.

XCLU-Care is the XCLUTEL Communications managed service program. It covers 24x7 monitoring of circuits, SD-WAN edges and the voice platform, carrier ticket management and escalation handled on the customer behalf, day to day moves, adds and changes, and periodic reviews of telecom spend, contracts and capacity.

XCLUTEL Communications is headquartered at 3130 Finley Road, Suite 510C, Downers Grove, Illinois, and serves the greater Chicago area along with multi site organizations across the United States. Because XCLUTEL is carrier neutral, it can source access at locations well outside Illinois and still support every site from the same desk.

Existing XCLUTEL Communications customers reach the support desk at (708) 273-3111 or [email protected], 24x7 for service affecting issues. CloudX Phone is at cloudxphone.xclutel.com and billing is at xclutel.billcenter.net. New inquiries go to (855) 925-8835, spoken as 1.855.XCLUTEL, or [email protected].