AI tier 1 support and front desk, beside CloudX
XCLUTEL Agent Console, the AI rep that answers your support line
It answers support calls, texts, website chat and email in a natural voice, on the phone number you already have with XCLUTEL. It solves the common questions, opens tickets, notifies the right person on your team, books meetings on your calendar, and confirms appointments and follows up with your contacts.
- From $199 a month
- On your own CloudX number
- Ask about a trial
Receptionist
A front desk that answers every call
The agent greets every caller by your business name, day and night, and every caller leaves with an answer, a message or a meeting.
$199 a month, Receptionist plan
- Calls
- Calendar
It learns your business from your website and your own articles, and you try it by voice or text in the test console before it goes live.
Answers every call
A natural voice picks up on your own CloudX number, day and night, so no caller hits voicemail.
Answers from your knowledge
Hours, directions, services and how to questions come from your website and articles, inside what you have approved.
Routes to the right person
It transfers to the right person or team. If nobody picks up, the caller comes back to the agent instead of dead air.
Takes the message or books the meeting
Messages are written up for you, and meetings land on your calendar while the caller is still on the line.
Shows you every call
Each call lands in your Inbox with the transcript, the outcome and what the agent did.
Customer service
A tier 1 support rep that never clocks out
The agent takes the first line of support on every channel, and your team gets only the work that needs a person.
$399 a month, Customer service plan
- Support calls
- SMS
- Website chat
One agent and one knowledge base behind every channel. Tickets go to the agent's own queue or straight into the ticket system you already run.
Answers every support contact
Calls, texts, chat and email, day and night, from one knowledge base, so customers get the same answer everywhere.
Solves the common questions
Hours, how to steps and status questions are answered from your own articles, inside what you have approved.
Looks up the customer's account
It checks an order, an account or an open ticket in your systems. A caller only reaches their own records.
Opens the ticket
When it needs a person, it opens a ticket with the details already written up, in its own queue or in your ticket system.
Notifies the right person
It texts or emails the right person on your team directly, or transfers the caller when someone is free, so nothing waits in a queue unseen.
Outbound
Confirms and books appointments for you
The agent confirms appointments, sends reminders, follows up and books meetings with your own contacts while your team sells.
$599 a month, Outbound plan
- Confirmations
- Reminders
- Follow up
- Booking
Campaigns call contacts who opted in or are existing relationships, and run alongside your mail and email sequences.
Starts from your contacts
Load a campaign with contacts who opted in or are existing relationships, and tell the agent what each call is for.
Calls within the rules
Do not call, calling hours and opt outs are checked before every call, and an opt out on a call is honored for good.
Confirms and reminds
It confirms appointments, sends reminders and picks up the conversation where your mail or email left off.
Books the meeting on the call
When the contact says yes, the meeting goes straight onto your calendar, with double booking protection.
Tracks what it turns into
See meetings booked, attended and converted for every campaign, alongside every call in the Inbox.
What it does
Six jobs, one agent
Some of these are on every plan and some start at a higher one. The pricing table below shows which.
Answer every call
A natural voice that greets callers by your business name, day and night.
- Answers from your own knowledge, and takes messages
- Routes and transfers to the right person or team
- If nobody picks up a transfer, the caller comes back to the agent instead of dead air
- Every call lands in your Inbox with the transcript, the outcome and what the agent did
Learn your business
Import your website in one click, or add articles of your own.
- Answers stay inside what you have told it
- Never quotes prices or makes promises you have not approved
- Try it by voice or text in the test console before it goes live
Book meetings
Meetings land straight on your calendar while the caller is still on the line.
- Works with a Microsoft 365 calendar and HubSpot meeting links
- Guards against double bookings and spam bookings
- Logs calls and outcomes to HubSpot on the Customer service plan and up
Connect your systems
Customer service tools let the agent work with the systems you already use.
- Connect any HTTPS API to look up an order, account or ticket
- Open a ticket or update a record when you allow it
- Caller details are fenced, so a caller only reaches their own records
- Secrets are sealed and never shown
- Webhooks send every finished call to your systems, signed
Beyond the phone
The same agent and the same knowledge on every channel.
- Email on every plan
- SMS and website chat on the Customer service plan and up
- Multiple agents per account, each answering its own numbers
Follow up and remind
On the Outbound plan, the agent works your contact list while your team sells.
- Follow up, confirm, remind and book meetings with contacts who opted in or are existing relationships
- Runs alongside mail and email sequences
- Tracks meetings booked, attended and converted
- Do not call, calling hours and opt out handling are built in
Pricing
Three plans, priced per month
Each plan includes minutes and agents. Minutes are shared by every agent on the account, and the agents answer on the CloudX numbers you already have.
Receptionist
$199per month
An AI front desk that answers every call, takes messages and books meetings.
- 500 minutes a month, 1 agent
- Phone and email
- Calendar booking
- Knowledge base and website import
- Transfers and messages
- Inbox and test console
Customer service
$399per month
A tier 1 support rep on calls, texts, web chat and email, connected to your systems to look things up and open tickets.
- 1,000 minutes a month, 2 agents
- Everything in Receptionist
- SMS and website chat
- Opens tickets and looks up records in your systems
- Webhooks for every finished call
- HubSpot CRM logging
Outbound
$599per month
Adds campaigns for appointment confirmations, reminders, follow up and appointment setting with your own contacts.
- 2,000 minutes a month, 3 agents
- Everything in Customer service
- Outbound campaigns, 1 campaign call at a time
- Appointment confirmations and reminders
- Meetings booked, attended and converted
- Do not call, calling hours and opt out built in
One shared pool
Minutes are shared by every agent on the account. The agents answer on the CloudX numbers you already have.
Simple overage
Minutes beyond the plan are $0.20 each, on every plan. There is no other metering.
Add as you grow
An extra agent is $99 a month and works at the plan's level. On the Outbound plan, each extra campaign call at a time is $10 a month.
Compare every feature
| Feature | Receptionist | Customer service | Outbound |
|---|---|---|---|
| Answers every call, day and night, in a natural voice | |||
| Runs on your own XCLUTEL CloudX phone number | |||
| Answers by email | |||
| Knowledge base, with one click website import | |||
| Transfers to the right person or team, and takes messages | |||
| Calendar booking during the call, with double booking protection | |||
| Inbox of every call with transcript and outcome | |||
| Test console, by voice or text, before going live | |||
| SMS | Not included in Receptionist | ||
| Website chat | Not included in Receptionist | ||
| API actions: look up records and open tickets in your own systems | Not included in Receptionist | ||
| Signed webhooks for every finished call | Not included in Receptionist | ||
| HubSpot CRM logging of calls and outcomes | Not included in Receptionist | ||
| Outbound campaigns for confirmations, reminders, follow up and appointment setting | Not included in Receptionist | Not included in Customer service | |
| Tracking of meetings booked, attended and converted | Not included in Receptionist | Not included in Customer service | |
| Do not call, calling hours and opt out handling | Not included in Receptionist | Not included in Customer service |
Receptionist: what this plan includes
- Answers every call, day and night, in a natural voice
- Runs on your own XCLUTEL CloudX phone number
- Answers by email
- Knowledge base, with one click website import
- Transfers to the right person or team, and takes messages
- Calendar booking during the call, with double booking protection
- Inbox of every call with transcript and outcome
- Test console, by voice or text, before going live
Customer service: what this plan includes
- Answers every call, day and night, in a natural voice
- Runs on your own XCLUTEL CloudX phone number
- Answers by email
- Knowledge base, with one click website import
- Transfers to the right person or team, and takes messages
- Calendar booking during the call, with double booking protection
- Inbox of every call with transcript and outcome
- Test console, by voice or text, before going live
- SMS
- Website chat
- API actions: look up records and open tickets in your own systems
- Signed webhooks for every finished call
- HubSpot CRM logging of calls and outcomes
Outbound: what this plan includes
- Answers every call, day and night, in a natural voice
- Runs on your own XCLUTEL CloudX phone number
- Answers by email
- Knowledge base, with one click website import
- Transfers to the right person or team, and takes messages
- Calendar booking during the call, with double booking protection
- Inbox of every call with transcript and outcome
- Test console, by voice or text, before going live
- SMS
- Website chat
- API actions: look up records and open tickets in your own systems
- Signed webhooks for every finished call
- HubSpot CRM logging of calls and outcomes
- Outbound campaigns for confirmations, reminders, follow up and appointment setting
- Tracking of meetings booked, attended and converted
- Do not call, calling hours and opt out handling
What else is on the bill
Overage minutes
$0.20per minute
Applies to minutes beyond the plan's included minutes, on every plan.
Extra agent
$99per month
Add another agent on any plan, for example a receptionist plus a support agent, each answering its own numbers. An extra agent works at the plan's level, so campaigns need the Outbound plan. Minutes stay shared.
Extra outbound call
$10per month
The Outbound plan runs 1 campaign call at a time. Each additional simultaneous outbound call is $10 a month.
Setup
Helpavailable
Setup help is available. An XCLUTEL engineer can get the agent, the knowledge base and your calendar connected with you.
Getting started
How it gets going
An XCLUTEL engineer works through these steps with you.
A conversation about your calls
Tell us how calls reach you today and what you want the agent to handle. Ask about a trial.
Connect your number and your business
XCLUTEL connects the agent to your CloudX number and imports your website into its knowledge base.
Test it before it goes live
Try the agent by voice or text in the test console, and adjust until it sounds right.
Go live and watch the Inbox
Calls arrive with a transcript and outcome. Sign in to the console with your CloudX login and two step codes.
Common questions
What buyers ask first
What is XCLUTEL Agent Console?
XCLUTEL Agent Console is an AI agent from XCLUTEL Communications that answers and makes calls for a business, in a natural voice, on the customer's own XCLUTEL CloudX phone number. It also handles email, SMS and website chat, knows the business from its own knowledge base and website, and hands off to a live person when needed. It sits beside CloudX (UCaaS) and CloudX CCAI (CCaaS) as the AI front desk, tier 1 support rep and appointment setter.
Can it be our tier 1 support desk?
Yes, on the Customer service plan and up. It answers support calls, texts, website chat and email from your knowledge base, looks up the customer's account in your systems, opens a ticket in its own queue or in your ticket system when a person is needed, and texts or emails the right person on your team directly or transfers the caller.
How much does XCLUTEL Agent Console cost?
Three plans, priced per month: Receptionist at $199 with 500 minutes and 1 agent; Customer service at $399 with 1,000 minutes and 2 agents; and Outbound at $599 with 2,000 minutes and 3 agents. Minutes beyond the plan are $0.20 each on every plan, and an extra agent is $99 a month. The Outbound plan runs 1 campaign call at a time, and each additional simultaneous outbound call is $10 a month.
How do minutes work?
Minutes are the total talk time in a month, shared by every agent on the account. Minutes beyond the plan are $0.20 each. The agents answer on the CloudX numbers you already have, so there is nothing else to count for incoming calls.
Can I add more agents?
Yes. An extra agent is $99 a month on any plan, for example a receptionist plus a support agent, each answering its own numbers. An extra agent works at the plan's level, so campaigns need the Outbound plan. Minutes stay shared across the account.
What happens when nobody picks up a transfer?
The caller comes back to the agent instead of hearing dead air. The agent can then take a message or help with something else.
How does it learn my business?
Import your website in one click, or add articles to its knowledge base. Answers stay inside what you have told it, and it never quotes prices or makes promises you have not approved. You can try it by voice or text in the test console before it goes live.
Does it work on my existing number?
It runs on your own XCLUTEL CloudX phone number, so there is nothing new for callers to learn. Customers sign in to the console with their CloudX login and two step codes.
Can I try it first?
Ask about a trial. XCLUTEL staff start trials, so contact us and we will set one up with you.
Get started
Hear it on your own calls
Tell us about your business and how calls reach you today. An XCLUTEL engineer reviews every submission personally.
Thanks, that is with an engineer.
An XCLUTEL engineer will follow up shortly. For anything urgent, the faster path is(855) 925-8835.
Worth knowing first
- It runs on your own XCLUTEL CloudX number.
- Customers sign in to the console with their CloudX login and two step codes.
- Ask about a trial. XCLUTEL staff start them.