XCLU-Care Support & Maintenance

What’s Included?

 

 

 

 

XCLU-Care Basic Maintenance:

 

  • Complete equipment warranty for the length of the contract
  • Advanced replacement of faulty equipment
  • Labor Included for repair or replacement of covered equipment
  • Reduced labor rate for billable work on-site or off-site

 

 

 

XCLU-Care Premium Maintenance:

 

  • Complete equipment warranty for the length of the contract
  • Advanced replacement of faulty equipment
  • Labor included for repair or replacement of covered equipment
  • Access to the XCLU-Care Customer Web Portal and our library of training videos
  • Data Protection
  • Voice uptime monitoring
  • Live phone support
  • Remote Moves, Additions and Changes (MAC) included for no additional charge
  • Tips and strategies for managing your communications solutions
  • Integrated Invoice with your phone & internet service
  • Reduced labor rate for on-site Moves, Additions and Changes (MAC)

 

 

* The title of your maintenance contract will indicate whether you subscribed to our Premium or Basic Maintenance Program.

At Symbol: Tools

I have never had a better experience with any company in any industry. Best customer service, pricing and timeliness I have ever encountered. There is no doubt who we will be using for our communication services from here on out. ~ IT Manager - Manufacturing