What’s Included?
XCLU-Care Basic Maintenance:
- Complete equipment warranty for the length of the contract
- Advanced replacement of faulty equipment
- Labor Included for repair or replacement of covered equipment
- Reduced labor rate for billable work on-site or off-site
XCLU-Care Premium Maintenance:
- Complete equipment warranty for the length of the contract
- Advanced replacement of faulty equipment
- Labor included for repair or replacement of covered equipment
- Access to the XCLU-Care Customer Web Portal and our library of training videos
- Data Protection
- Voice uptime monitoring
- Live phone support
- Remote Moves, Additions and Changes (MAC) included for no additional charge
- Tips and strategies for managing your communications solutions
- Integrated Invoice with your phone & internet service
- Reduced labor rate for on-site Moves, Additions and Changes (MAC)
* The title of your maintenance contract will indicate whether you subscribed to our Premium or Basic Maintenance Program.