CloudX, the XCLUTEL cloud phone system
UCaaS, unified communications as a service: a full cloud PBX with call queues, reporting and Microsoft Teams calling, CloudX Phone running in a browser tab, and desk phones rented month to month, not bought and stranded.
CloudX Phone
The phone system, in a browser tab
CloudX Phone is lightweight and browser based: calls, voicemail, texts and the company directory in a small window that stays out of the way on your desktop, with nothing to install. Sign in with your CloudX login.
Step 1 of 6
Your extension, in a browser tab
Lightweight and browser based, it sits in a small window beside your work. Nothing to install, and it opens in a phone browser in a pinch.
- Keypad, recents, messages, voicemail and directory one tap apart
- Do not disturb in one tap, right on the keypad
Step 2 of 6
Every call, in and out
Calls you made, took and missed, newest first, with how long each one lasted.
- Outgoing, incoming and missed calls each have their own color
- Coworkers and contacts show by name, with the number beside them
Step 3 of 6
Text from your business number
SMS and MMS from the same number customers already call, so nobody texts from a personal phone.
- Coworkers show by name, outside numbers by number
- Start a new conversation with the New button
Step 4 of 6
Voicemail you can read
Every message is transcribed. Play it, read it, save it or delete it without dialing in.
- New, Saved and Trash folders, each with its count
- The transcript opens under the message it belongs to
Step 5 of 6
See who is free
Live presence for every coworker, one tap to call or message, and the queues and ring groups beside them.
- Search by name or extension
- Call queues and ring groups listed under Groups
Step 6 of 6
Take the call into Teams
Mid call and the customer wants a demo? One tap creates a Microsoft Teams meeting, texts the link to the caller, and the call stays up until you are both in.
- Hold, transfer, park, conference and record from the call screen
- Copy the meeting link or open Teams straight from the panel
Screens shown with demonstration data.
Rolling it out? Start with the CloudX Phone administrator guide, including how to connect Microsoft Teams.
Plans
Three plans, priced per user per month
Every plan includes unlimited calling in the US and Canada, a number, and 24x7 support.
Basic
$14.95 per user, per month
Built for the traditional office worker and administrative professional.
- Unlimited calling in the US and Canada
- Visual voicemail with transcription
- Find me, follow me cascading
- Basic reporting
Most popular
Standard
$24.95 per user, per month
For the advanced office worker and power user who lives on the phone.
- Mobile app for iOS and Android
- CloudX Phone for PC and Mac
- Unlimited SMS text messaging
- Everything in Basic
Premium
$29.95 per user, per month
For customer facing teams whose calls are worth recording, reviewing and learning from.
- AI insights: every call transcribed and read for sentiment
- Automatic recording, kept for one year
- Microsoft Teams direct routing
- Everything in Standard
Compare every feature
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Unlimited calling in the US and Canada, number included | |||
| Seamless multi site and work at home integration | |||
| Call management and phone system administration | |||
| Desktop and conference phone rental options | |||
| Call park and pickup across multiple sites | |||
| 24 x 7 x 365 technical support and service | |||
| Personalized strategies for managing your workflow | |||
| Onsite professional installation by a certified tech | |||
| Multi level music and advertising on hold | |||
| Find me, follow me cascading | |||
| Multi site and multi device per user | |||
| Personalized meet me conference bridge | |||
| Voicemail to email with transcription | |||
| Customized queues with queue call back | |||
| Calling groups and overflow coverage | |||
| Unlimited multi level auto attendants | |||
| Call center agents and supervisors | |||
| Basic reporting and queue management | |||
| Advanced call history and custom reporting | |||
| Call history detail and filtering | |||
| User presence and call status across the platform | |||
| Mobile app for iOS and Android | Not included in Basic | ||
| CloudX Phone for PC and Mac | Not included in Basic | ||
| Unlimited SMS text messaging | Not included in Basic | ||
| AI insights, with call transcription and sentiment | Not included in Basic | Not included in Standard | |
| Microsoft Teams direct routing, so Teams calls use your CloudX numbers | Not included in Basic | Not included in Standard | |
| Automatic recording with web UI and one year of storage | Not included in Basic | Not included in Standard |
Basic: everything included
- Unlimited calling in the US and Canada, number included
- Seamless multi site and work at home integration
- Call management and phone system administration
- Desktop and conference phone rental options
- Call park and pickup across multiple sites
- 24 x 7 x 365 technical support and service
- Personalized strategies for managing your workflow
- Onsite professional installation by a certified tech
- Multi level music and advertising on hold
- Find me, follow me cascading
- Multi site and multi device per user
- Personalized meet me conference bridge
- Voicemail to email with transcription
- Customized queues with queue call back
- Calling groups and overflow coverage
- Unlimited multi level auto attendants
- Call center agents and supervisors
- Basic reporting and queue management
- Advanced call history and custom reporting
- Call history detail and filtering
- User presence and call status across the platform
Standard: everything included
- Unlimited calling in the US and Canada, number included
- Seamless multi site and work at home integration
- Call management and phone system administration
- Desktop and conference phone rental options
- Call park and pickup across multiple sites
- 24 x 7 x 365 technical support and service
- Personalized strategies for managing your workflow
- Onsite professional installation by a certified tech
- Multi level music and advertising on hold
- Find me, follow me cascading
- Multi site and multi device per user
- Personalized meet me conference bridge
- Voicemail to email with transcription
- Customized queues with queue call back
- Calling groups and overflow coverage
- Unlimited multi level auto attendants
- Call center agents and supervisors
- Basic reporting and queue management
- Advanced call history and custom reporting
- Call history detail and filtering
- User presence and call status across the platform
- Mobile app for iOS and Android
- CloudX Phone for PC and Mac
- Unlimited SMS text messaging
Premium: everything included
- Unlimited calling in the US and Canada, number included
- Seamless multi site and work at home integration
- Call management and phone system administration
- Desktop and conference phone rental options
- Call park and pickup across multiple sites
- 24 x 7 x 365 technical support and service
- Personalized strategies for managing your workflow
- Onsite professional installation by a certified tech
- Multi level music and advertising on hold
- Find me, follow me cascading
- Multi site and multi device per user
- Personalized meet me conference bridge
- Voicemail to email with transcription
- Customized queues with queue call back
- Calling groups and overflow coverage
- Unlimited multi level auto attendants
- Call center agents and supervisors
- Basic reporting and queue management
- Advanced call history and custom reporting
- Call history detail and filtering
- User presence and call status across the platform
- Mobile app for iOS and Android
- CloudX Phone for PC and Mac
- Unlimited SMS text messaging
- AI insights, with call transcription and sentiment
- Microsoft Teams direct routing, so Teams calls use your CloudX numbers
- Automatic recording with web UI and one year of storage
Free 10DLC website scan
Texting customers? See if your website passes carrier review.
Every CloudX plan with texting needs 10DLC registration, and carriers open your website before they approve it. Scan it now and the fixes are ready before you sign up. XCLUTEL files the registration and watches every stage of approval.
Free. No account. Nothing on your site is changed.
Also on CloudX
Running a contact center on it? Add CloudX CCAI.
A live floor refreshed every 5 seconds, cradle to grave call audit with the recording, one inbox for SMS, MMS, website chat and email, and AI call quality scoring. Priced per agent per month from $39; supervisors, managers and admins are not seats.
Screens shown with demonstration data.
Add ons
Optional line items, added when you need them
AI agent and personal assistant, 100 minutes included, then $0.35 per minute
$60.00 per user
AI insights, recording included
$15.00 per user
Microsoft Teams operator connect, includes US and Canada calling
$15.00 per user
Custom app integrations, Salesforce, Zendesk and over 30 more
$15.00 per user
Automatic recording with web UI and one year of storage
$10.00 per user
eFax inbound and outbound
$9.95 per number
Microsoft Teams direct routing device
$7.50 per user
Web meetings with document and screen sharing
$7.50 per user
CloudX Phone and mobile app
$5.00 per user
Receptionist console
$5.00 per user
Virtual voicemail
$4.95 per user
Toll free bundle, 2,000 minutes
$50.00 per bundle
Fax Back Device, keeps an existing fax machine working over VoIP
$35.00 per device
Standard VoIP phone rental
$5.00 from, per phone
Desk phones
Handsets, rented month to month
Every phone is provisioned zero touch and rented as part of the plan, so a broken or upgraded handset is a shipment, not a purchase order.
Common area
Poly VVX 150
Common area set with 2 programmable buttons.
$3 per month, rental
Standard
Poly VVX 250
Standard set with 4 programmable buttons.
$4 per month, rental
Common area
Grandstream GRP2612
Basic set with 4 programmable buttons.
$5 per month, rental
Common area
Poly Edge E220
Common area set with 4 programmable buttons.
$5 per month, rental
Standard
Poly VVX 350
Standard set with 6 programmable buttons.
$5 per month, rental
Wireless
Grandstream WP820
Wireless Wi-Fi handset for staff who are never at a desk.
$5 per month, rental
Standard
Grandstream GRP2613
Standard set with 24 programmable buttons.
$6 per month, rental
Standard
Grandstream GRP2614
Standard set with 40 programmable buttons.
$6 per month, rental
Executive
Grandstream GRP2616
Executive set with LCD display and 48 virtual multi purpose keys.
$7 per month, rental
Executive
Grandstream GXV 3350
Executive set with touchscreen, 16 lines and 16 SIP accounts.
$7 per month, rental
Standard
Poly Edge E350
Standard set with 8 programmable buttons.
$7 per month, rental
Standard
Poly VVX 450
Admin set with 12 programmable buttons.
$7 per month, rental
Expansion
Poly VVX EM 50
VVX 450 expansion module, 30 buttons across three pages. Two can be connected for up to 180 additional buttons.
$7 per month, rental
Standard
Poly Edge E450
Standard set with 8 programmable buttons.
$10 per month, rental
Executive
Poly Edge E550
Admin set with 12 programmable buttons.
$11 per month, rental
Executive
Poly CCX 500
Executive set with touchscreen and 28 programmable buttons.
$11 per month, rental
Executive
Avaya J179
Executive set with 24 programmable buttons.
$11 per month, rental
Conference
Poly SoundStation IP 7000
Conference room phone for boardrooms and huddle spaces.
$11 per month, rental
Feature list
The complete CloudX feature set
Every feature CloudX ships, grouped as published, for IT teams checking it against an RFP.
General
- Auto attendant with dial by name directory, dial by extension, intro and post welcome greetings, multiple languages and configurable timeouts
- Call pickup: directed, group, site and domain
- Dedicated conference bridge with leader login and PIN, participant PIN, scheduled start and end times, participant limits, announce participants and arrive or depart tones
- Handset and overhead paging
- Blind, attended and voicemail transfer
- Call park, call retrieve, parktrieve and picktrieve
- Call disposition and reason codes
- Hot desking
- Attendant console
- Intercom
- Mid call recording redaction
- Music on hold
- Multi language IVR
- Presence
- Time frames
User
- Answering rules with ring timeout, do not disturb and call screening
- Call forwarding: always, when busy, when unanswered and when offline
- Personal conference bridge with the same leader, PIN and scheduling controls
- Voicemail to email and voicemail distribution lists
- Call waiting
- Delayed simultaneous ring, ring all and simultaneous ring
- Extension forbid list
- Operator forward
- Localization and time frames
- Presence and Gravatar integration
Phone numbers
- Phone number inventory with timed enable and disable, localization and per DID language
- Time of day routing
- Route manager
- Alternate numbers and allowed numbers
- Anonymous call rejection and blocked numbers
- Calling line ID blocking and configurable caller ID
- Direct inward dialing
- Number normalization
- Privacy
Devices
- Zero touch provisioning and auto provisioning
- Bulk edit through the portal
- Customized phone directories
- Device overrides and device passwords through the portal and admin UI
- Inventory and inventory import
- Geography based provisioning
- Hot desking and mass resync
- Message waiting indicator
- N way calling
- Preferred server location
- Shared line appearance
- Star codes
- User agent permit filter
- Video telephony
- Button builder for device buttons and templates
- Queue status and day or night mode monitored BLF
Latest release
- Video meetings for up to 25 participants with file sharing, active speaker detection and selectable layouts
- Scheduling with email invites
- Text to speech from the portal for greetings, auto attendants and music on hold
- Site manager for running multiple locations from one domain
- Single sign on with Google and Microsoft 365
- Group text, MMS, emoji and file sharing in chat
Recording and AI insights
- Automatic call recording with a web player and one year of storage
- AI insights: call transcription and sentiment for recorded calls
- Recording download, and email notification when a recording is ready
Microsoft Teams
- Direct routing, so Teams users place and take calls on their CloudX numbers
- Operator connect, with US and Canada calling
Call queues and agents
- Smart queue routing: round robin by longest idle, ring all, skills based and linear cascade
- Agents to ring initially and agents to add after timeout
- Queue call park, forward if unavailable and forward if unanswered
- Queue call back and SMS queuing
- Call recording, statistics and message to agent
- Require agents, require music on hold and logout agent on missed call
- Intro greetings
- Supervisor monitoring: listen in, whisper to the agent only, or barge in with two way audio
Reporting and monitoring
- ViiBoards customizable wall boards with queue, agent and availability statistics
- Queue reports delivered by email
- DNIS statistics
- Live home page stats: callers waiting, average wait, average handling time, abandon rate, calls answered and call volume
- Domain graphs for peak active calls, call volume and total minutes by minute, hour or day
- Usage statistics for calls and SMS, current and previous month
- Account codes, call history and recording with email notification
- SIP trace, trend analysis and CDR export
Security
- Portal security with secure passwords, forced reset and reset by email
- reCAPTCHA v2 and invisible
- Masquerade for support
- User welcome emails
- Transport layer security and SRTP audio encryption
- Dictionary attack prevention on phone provisioning
- Dial permissions, user limits and call limits
- Authorization codes
- Reject log and alarms
Unified communications
- WebRTC video conferencing, chat and SMS with push support
- CloudX Phone with three way calling
- Move a live call into a Microsoft Teams meeting from CloudX Phone
- Mobile app video meetings with screen share
Auxiliary
- CNAM
- E911
- QoS monitoring
- Voicemail transcription
Get started
Ready to move your team to CloudX?
Tell us how many seats and which plan looks right, and an XCLUTEL engineer will build the quote and the rollout plan together.
Talk to sales