CloudX Full Feature List

General

• Auto-Attendant
  • Dial by Name Directory
  • Intro Greeting
  • Post-Welcome Greeting
  • Dial by Extension
  • Multiple Language Auto Attendant
  • Configurable AA Timeouts

• Call Pick up
  • Directed Call pickup
  • Group pickup
  • Site pickup
  • Domain Pickup

• Conferencing (Dedicated Bridge)
  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require Leader to Start
  • Begin and End times
  • Max # of Participants
  • Save Participants
  • Announce Participants
  • Arrive/Depart Tones

• Paging
  • Handset Paging
  • Overhead Paging

• Transfer
  • Blind Call Transfer
  • Attended Call Transfer
  • Voicemail Transfer

• Call Park
• Call Retrieve
• Parktrieve
• Picktrieve
• Call Disposition and Reason
• Hot-desking
• Attendant Console
• Intercom
• Mid-Call Recording Redaction
• Music on Hold (MOH)
• Multi-Language IVR
• Presence
• Time frames

User

• Answering Rules
  • Ring Time Out
  • Do Not Disturb (DND)
  • Call Screening

• Call Forwarding
  • Always
  • When Busy
  • When Unanswered
  • When Offline

• Conferencing (Owned Bridge)
  • Leader Login
  • Leader PIN
  • Participant PIN
  • Require Leader to start
  • Begin and End Time
  • Max # of Participants
  • Save Participants
  • Announce Participants
  • Arrive/Depart Tones

• Voicemail
  • Voicemail to Email
  • Voicemail Distribution List (Deep Copy)

• Call Waiting
  • Delayed Simultaneous Ring
  • Extension Forbid List
  • Localization
  • Music on Hold (MOH)
  • Operator Forward
  • Presence
  • Ring All
  • Simultaneous Ring (Sim Ring)
  • Time Frames
  • Gravatar Integration

Phone Number Related

• Phone Number Inventory
  • Timed Enable/Disable
  • Localization
  • Enable Language on DID

• Time of Day Routing
• Route Manager
• Alternate Numbers
• Allowed Numbers
• Anonymous Call Rejection
• Blocked Numbers
• Calling Line ID Blocking
• Configurable Call ID
• Direct Inward Dialing
• Normalization of Numbers
• Privacy

Device Related

• Zero Touch Provisioning
• Auto-Provisioning
• Bulk edit via portal
• Customization of Phone Directories
• Device Overrides (via portal and Admin UI)
• Device Passwords (via portal and Admin UI)
• Inventory
• Inventory import (via portal and Admin UI)
• Geography Based Provisioning
• Hot-desking
• Mass Resync
• Message Waiting Indicator (MWI)
• N-way Call
• Preferred Server Location
• Shared Line Appearance (SLA)
• Star Codes
• User Agent Permit Filter
• Video Telephony
• vButton Builder – GUI for device button and template
• Queue Status Monitored BLF
• Day/Night Mode Monitored BLF

Call Center

• Smart Call Queue Routing
  • Round Robin (longest idle)
  • Ring All
  • Skills-Based Routing
  • Linear Cascade
    • Agents to Ring initially
    • Agents to add after timeout
  • Call Park
  • Forward if Unavailable
  • Forward if Unanswered
  • Call Back
  • SMS queuing

• General Call Queue Settings
  • Call Recording
  • Statistics
  • Message to Agent
  • Require Agents
  • Require Music on Hold (MOH)
  • Logout Agent on Missed Call
  • Intro Greetings
  • Monitoring
    • Listen In – No ability to talk to either agent or caller
    • Barge In – full two-way audio with Agent and Caller
    • Whisper only – one-way audio with Agent only

Monitoring

• Customizable Modular Wall Board (ViiBoards)
  • Call Center Reports (can be received via email)
  • Queue Statistics
  • Agent Statistics
  • Agent Availability

• DNIS Statistics

• Call Center Stats-Home Page
  • Callers Waiting
  • Average Wait Time
  • Average Handling Time
  • Abandon Rate
  • Calls Answered
  • Call Volume

• Domain Graphs & Statistics
  • Peak Active Calls
    • By Hour
    • By Day
    • By Minute
    • All Calls
    • Off-net Only

• Call Volume
  • By Hour
  • By Day
  • By Minute
  • All Calls
  • Off-net Only

• Total Minutes
  • By Hour
  • By Day
  • By Minute
  • All Calls
  • Off-net Only

• Users and Applications (per Domain)
  • # of Users
  • # of Devices
  • # of Auto-Attendants
  • # of Call Queues
  • # of Conferences
  • # of Phone Numbers

• Usage Stats
  • Calls
  • SMS
  • Current Month
  • Previous Month

• Account Codes
• Call History
• Recording
• Recording Email Notification
• Server Management
• SIP Trace
• Trend Analysis
• CDR Export via portal

Security

• Portal Security
  • Secure Passwords
  • Forced Password Reset
  • Password Set/Reset via email

• reCAPTCHA
  • v2
  • Invisible

• Masquerade
• User Welcome Emails
• Transport Layer Security (TLS)
• Dictionary Attack Prevention (S.A.F.E) Phone Provisioning
• Dial Permissions
• User Limits
• Reject Log
• Alarms
• Authorization Codes
• Call Limits
• SRTP Audio Encryption

Unified Communications

• WebRTC
  • Video Conference
  • Chat
  • SMS (with PUSH support)

• Web Phone
  • Three-Way Calling

Auxiliary Features

• CNAM
• E-911
• QOS Monitoring
• Voicemail Transcription

Mobile Application (Go VoIP)

• Video Meetings
  • Video Conference
  • Screenshare