Privacy

Website Privacy Policy

 

Xclutel Communications is committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Privacy Policy. Please note that by visiting and using Xclutel.com, you are accepting the practices described in this Privacy Policy.

 

What Information is Xclutel gathering about its visitors and how is it being used?

 

Every computer connected to the Internet is provided with a domain name (e.g. earthlink.net) and an IP Address (e.g. 192.164.13.145). When a visitor requests a page from within the Xclutel website, our Web Servers automatically identify and log the HTTP request that is made to our Web Server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:

 

  • The IP Address of the Site that may have Referred you.
  • Your IP Address
  • The Web Page that you may have linked to us from, if any.
  • The Product Identifier for Version and Make of Browser (e.g. Internet Explorer 4.5)
  • The Operating System platform that you may be running (e.g. Macintosh or Windows)
  • Search Words or Terms that are passed from a Search Engine (e.g. Google, Yahoo, or Lycos)

 

There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every Web Server on the Internet today.

 

The purpose for this information is actually two-fold. One, Xclutel has found it advantageous to examine visitor traffic in its aggregate, so that we can ensure maximum compatibility for the various Browsers and Operating Systems that visit our site. Additionally, as any business should attest, it is our desire to generate greater amounts of visitor traffic. By analyzing visitation patterns, referring URLs and Search Engine terms, we can strategically enhance our exposure on the Internet.

 

What about Cookies?

 

Cookies are small pieces of data that are transferred to your computer’s hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. The Xclutel website utilizes cookies as a means of providing personalization features to our visitors. For example, we utilize cookies to remember settings (background music selections, wallpapers preferences, etc.) that you may have made at our website.

 

You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended. What other information does Xclutel request?

 

We may also request your e-mail address or mailing address for the purposes of conducting a survey, adding you to our mailing list, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No Spam” policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

 

In addition, Xclutel will not send you e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, portfolio additions, and new products or services. You have the option of “Unsubscribing” from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of the Xclutel staff, you will be required to provide specific information that will be routed to the appropriate contact within Xclutel. What information does Xclutel collect when I purchase something?

 

If you purchase something, such as telephone equipment, we need to obtain the appropriate information in order to complete the transaction. Depending upon the method of payment that you select and your location, the required information may vary. However, generally speaking we will need:

 

  • Your Name
  • Billing Address (for Credit Card Orders)
  • Shipping Address
  • E-Mail Address
  • Phone Number
  • Credit Card Number (for Credit Card Orders)
  • Expiration Date (for Credit Card Orders)

 

We use shopping cart features that safeguard this information by using industry standard SSL (Secure Sockets Layer) encrypted servers. SSL encodes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information.

 

Will Xclutel disclose the information collected to Third Parties?

 

Xclutel will disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to:

 

  • Conform to the edicts of the law or comply with a legal process served on Xclutel.
  • Protect and defend the rights or property of Xclutel, or visitors of Xclutel.
  • Identify persons who may be violating the law, the legal notice, or the rights of third parties.
  • Cooperate with the investigations of purported unlawful activities.

 

Xclutel uses reasonable precautions to keep the information disclosed to us secure. Xclutel reserves the right to transfer information in connection with the sale of all or part of Xclutel capital stock or assets to any third party. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Xclutel also provides “links” to a wide variety of other web sites on the Internet. We are not responsible for their Privacy Policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their privacy policy.

 

 

Mobile Messaging Privacy & Consent

 

We value your privacy and are committed to protecting your personal information. By providing your phone number and opting in to receive text messages from Xclutel, LLC., you consent to our collection and use of your mobile information as described below.

 

Information Sharing and Disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

 

Data Security:

We implement appropriate technical and organizational measures to safeguard your mobile data against unauthorized access, alteration, or disclosure.

 

 

 

AI Privacy Policy Introduction and Scope

 

This AI Privacy Policy applies to the artificial intelligence and machine learning features integrated into our cloud phone systems (including AI-driven transcription, call summarization, voice analytics, and virtual assistants). It governs how we collect, use, and store Customer Data when you or your users utilize these AI features.

 

 

Information We Collect

 

To provide and enhance our AI phone services, we may collect and process:

 

  • Audio and Voice Data: Call recordings, voicemails, and real-time audio streams.
  • Transcriptions and Text: Text transcripts of calls, voicemails, and chat interactions generated by our AI engines.
  • AI Insights and Metadata: Call sentiment analysis, topic extraction, automated summaries, call scores, and action items.
  • System Data: IP addresses, device identifiers, call duration, and platform usage analytics.

 

 

How We Use AI-Generated Data

 

We use the collected information strictly to provide and improve our Services, including:

 

  • Feature Delivery: Generating real-time transcriptions, smart routing, and automated post-call summaries.
  • Performance Improvement: Analyzing usage patterns to enhance system features, provided that the data is anonymized and aggregated before analysis.
  • Customer Support: Investigating and troubleshooting issues raised by users.

 

 

Data Training and Model Improvement

 

We do not use your identifiable Customer Data, personal phone numbers, or recorded conversations to train our foundational AI models or our third-party AI sub-processors’ models. Any data used for continuous AI model training or improvement is stripped of personally identifiable information (PII) and aggregated.

 

 

Third-Party AI Sub-Processors

 

To deliver high-quality AI functionalities, we utilize trusted third-party cloud and AI infrastructure providers (e.g., OpenAI, Google Cloud, Anthropic). These providers act as data processors and are legally and contractually bound by strict data processing agreements to:

 

  • Process Customer Data solely on our instructions.
  • Refrain from using Customer Data for their own product training or marketing.

 

 

Data Storage, Security, and Retention

 

  • Security: All data is encrypted both in transit and at rest using industry-standard AES-256 and TLS protocols. Role-based access controls ensure that only authorized personnel can view sensitive transcripts or recordings.
  • Retention: AI-generated transcripts and analytics are retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by your active service tier. You can configure automated deletion schedules directly via the System Admin Dashboard.

 

 

User Rights and Controls

 

Depending on your jurisdiction (such as GDPR in Europe or CCPA in California), your users possess specific rights regarding their personal data and AI records:

 

  • Opt-Out: Users can opt out of AI call recording and transcription at any time by utilizing the mute/pause feature or by contacting their organization’s system administrator.
  • Access and Deletion: You have the right to request access to, correction of, or deletion of your AI-generated data. Please contact our privacy team at privacy@yourcompany.com.

 

 

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.